Information

TransTrack Systems, Inc. is committed to pro-actively meeting your needs and responding to your questions, concerns and issues in a timely manner. TransTrack provides technical support and transit management support in a number of areas, listed below.

Type of Support

Description

On-Site Training Training is tailored to specific user groups in your agency. Training handouts are customized and available online. Training computers are provided and brought to your location.
WebEx Training and Technical Support TransTrack professionals schedule online training sessions to refresh client skills and knowledge relative to annual and period data set-up and reporting processes (e.g., year-end processes, set up of service calendar, implementation of route restructurings).
Online Documentation All documentation and training materials are available online in a PDF format. This includes data source documentation and process review/data input checklists.
Online Technical Support Data input views in TransTrack have a link to our technical support team for questions and technical issues. All requests for tech support are logged and responded to during normal business hours.
Telephone and Email TransTrack's technical support team is available Monday-Friday from 8:30 am to 5:00 pm (PST). Emergency contact information is provided during training. Extended hours of technical support may be arranged in advance for special data processing and reporting needs.
Project Management All clients are assigned a Project Manager for set up and implementation. Project Managers monitor data accuracy and system use on a monthly and quarterly basis for the first year, including year-end processing. Monitoring is on a bi-annual basis after the first year. Annual site visits for training and introduction of new features are provided.
NTD Reporting TransTrack assists clients when responding to questions and issues identified as part of the NTD annual reporting process. Data validation and review services are available upon request.

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