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Complaint Form
Valley Transit is committed to offering the public the very best possible service. Help us achieve that goal and help us address your concerns by completing this form. Any personal information will be treated with confidentiality. Para la traducción al español, haga clic en el cuadro superior derecho.
Contact Information
Name
First Name
Last Name
Telephone #
(Please Include Area Code)
Primary
Secondary
Best Time To Call
AM
PM
Email Address
Mailing Address
Street Address / P.O. Box
City
State
Zip Code
Preferred Form of Response
Email
No Response
Social Media
Telephone
Incident Information
Service Type
-- Please Select One --
CC-Van Svs - CC-Van Service
CONN - VT Connector
NWDAR - Northern Winnebago DAR
OCHST - Outagamie County Human Services Transportation
OC-Rural - Outagamie County Rural Transportation
VTII-ADA - VT II
VTII-Sr - VTII-Senior
VTII-Sun - VTII-Sunday
01 - Midway
02 - Prospect
03 - Mason
04 - Richmond
05 - N. Oneida
06 - Meade
08 - Telulah
09 - The Link
11 - East College / Buchanan
12 - Fox Valley Tech
15 - West College
16 - Northeast
19 - Southeast
20 - Heart of the Valley
30 - Neenah / Menasha
31 - East Neenah
32 - West Neenah
41 - West Fox Valley
70 - AM/PM – Appleton North H.S. & Fox Valley Lutheran
80 - PM – Appleton West & Wilson Middle
84 - AM/PM – Madison Middle
85 - PM – Madison Middle
99 Other - Other/Coverage/OOS
Trolley - Downtown Trolley (Summer Season)
Date of Incident
Time of Incident
AM
PM
Location or Nearest Intersection
Bus or Van #
Operator Description
-- Please Select One --
Female
Male
Complaint Type
-- Please Select One --
Bus stop/shelter location
Bus stop/shelter not clean
Bus/Van not clean
Customer service rep concern
Driver braked and accelerated hard
Driver cut me off
Driver no show
Driver not friendly/had an attitude
Driver not safe/poor driving decisions
Driver pass-by/missed my stop
Driver was speeding
Early arrival/pick-up
Fare issue
Late arrival/pick-up
Mechanical issue
No show policy dispute
Shared rides, took too long to get home
Snow removal issue
Describe What Happened
1